Three plans built around how much of your IT operations you want us to own, from essential support to full-service, white-glove management.
Essential IT support, patch management, and antivirus protection for stable day-to-day operations.
Build My PlanFull 24x7x365 monitoring, advanced security, executive reporting, and Microsoft 365 management for growing teams.
Build My PlanFull-service managed IT with managed detection and response, AI-powered security training, and dedicated infrastructure management.
Build My Plan| Feature |
Basic
|
Advanced
|
Ultimate
|
|---|---|---|---|
| Support | |||
| Request support by phone, email, or web | ✓ | ✓ | ✓ |
| Support tools preinstalled for faster resolution | ✓ | ✓ | ✓ |
| Microsoft & third-party patch management | ✓ | ✓ | ✓ |
| 24x7x365 computer & network monitoring | Limited | ✓ | ✓ |
| Basic user management & password resets | – | ✓ | ✓ |
| Microsoft 365 user, group & Teams management | – | ✓ | ✓ |
| Cloud VoIP system management | – | – | ✓ |
| Real-time infrastructure mapping | – | – | ✓ |
| Remote incidental support & project rates | Discounted rate | Deeper discount | Included Remote Discounted Project |
| Security | |||
| Managed antivirus / anti-malware | ✓ | ✓ | ✓ |
| Advanced antispam & cloud app security | – | ✓ | ✓ |
| Ransomware protection | – | ✓ | ✓ |
| Managed detection & response (MDR) | – | – | ✓ |
| Password management system | – | – | ✓ |
| Privileged access management | – | – | ✓ |
| Dark web monitoring | – | Add-on available | ✓ |
| Monthly simulated phishing attacks | – | Add-on available | ✓ |
| Management | |||
| IT documentation | ✓ | ✓ | ✓ |
| Executive reports | – | ✓ | ✓ |
| IT budget, asset & technology review | Available (billable) | Annual | Bi-annual |
| Training | |||
| Annual security awareness training | – | ✓ | ✓ |
| Enhanced security training (AI-powered phishing simulation & training) | – | Add-on available | ✓ |
| HIPAA training | – | Add-on available | Add-on available |
| Technology adoption session (up to 1 hr) | Available (billable) | Quarterly | Monthly |
| Services | |||
| Microsoft 365 backup | – | ✓ | ✓ |
| ID protection with auto-account locking | – | – | ✓ |
| Intune device management | – | Available (billable) | ✓ |
| Monthly backup testing | – | Available (billable) | ✓ |
Intune device management requires appropriate Microsoft licensing and does not cover shared or kiosk-style devices.
Domain services, SQL, application and file servers are billed per server on every plan. Basic covers security software monitoring; Advanced adds cloud backup; Ultimate adds unlimited troubleshooting and repair.
Covers up to 5 network devices per physical location, billed per site on every plan. Basic includes basic monitoring; Advanced adds performance and alert monitoring; Ultimate adds security software monitoring plus unlimited troubleshooting and repair.
Basic covers essential support, patch management, and antivirus. Advanced adds full 24x7x365 monitoring, advanced security, Microsoft 365 management, and executive reporting. Ultimate adds managed detection and response, password and privileged access management, AI-powered security training, and dedicated infrastructure management.
Basic includes limited monitoring. Advanced and Ultimate include full 24x7x365 computer and network monitoring.
The Ultimate plan includes the Enhanced Security Training platform with AI-powered phishing simulations and training. It's available as an add-on on the Advanced plan.
Dark web monitoring is included standard on the Ultimate plan and available as an add-on on Advanced. HIPAA training is available as an add-on on both Advanced and Ultimate plans.
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