There are hardware and software requirements that need to be in place in order for us to meet our service obligations. We update this list from time to time as certain technologies age and other technologies are released and tested by us.
If you do not have all of these minimum standards in place before your agreement start date, we will work with you on a plan to bring your network up to standard. We understand this may take time depending on budgets, so we’ll do our best to support any items that do not currently meet our minimum standards, however, supporting a non-compliant item may be at our sole discretion and may be chargeable, and we may decline to support the item entirely.
Business-class desktops and laptops (Dell Optiplex/Latitude/Precision, HP Elite/Pro/Z series, or Lenovo Think/Carbon) with a solid-state drive, an Intel Core i5 processor or equivalent, and Windows 10 Professional or higher, less than 3 years old or less than 5 years old and under warranty.
We’ll work with you on a plan to bring your network up to standard over time. Supporting a non-compliant item may be at our discretion and may be chargeable.
A WatchGuard or SonicWall firewall with an active subscription (or a Unifi Dream Machine for small networks), Cisco or UniFi enterprise-grade switches and access points, and Cat6 or better wiring.